000			00353nam a2200145Ia 4500
008			240723s9999 xx 000 0 und d
041			_aEnglish
084			_aX:321:8 _bP10
100			_aWilliam G Zikmund
245		0	_aCustomer relationship management
260			_aDelhi _bWiley India _c2010
300			_ap.179
650			_aCommerce
942			_cBK
999			_c342526 _d342526